dk gam's Privacy Policy
A complete and transparent account of how dk gam collects, stores and protects your personal information.
Last Updated: January 2025. Any changes to this policy will be published on this page.
Introduction and Scope
dk gam is an online gaming and betting platform that provides casino games, slots, sports betting and live casino services for users in Bangladesh. Ensuring the security and privacy of your personal information is one of our highest priorities.
This privacy policy explains what personal information dk gam collects, for what purposes, how it is stored, and when or to whom that information may be disclosed. By using our services through the dk gam website, mobile app or any other digital channel, you are considered to have given your consent to this privacy policy.
This policy is an inseparable part of our Terms and Conditions. It is advisable to read the Terms and Conditions before using our services.
Data Collection
dk gam collects information in two main ways — directly from you, and automatically through your device and browser.
2.1 Information You Provide
Information you provide during account registration or use of our services may include:
- Full name and date of birth (for age verification — dk gam is for persons aged 21+ only)
- Mobile number and email address
- Payment information (bKash, Nagad, Rocket or bank account details)
- National ID card or passport number (where identity verification is required)
- Username and password
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you use the dk gam platform, the following information may be collected automatically:
- IP address and device identification details
- Browser type and operating system details
- Time spent on the platform and pages visited
- Betting and gaming activity log data
- Information collected through cookies and similar tracking technologies
Purpose of Data Use
dk gam uses collected information for the following legitimate purposes:
Account Management
Information is used to create, manage and keep your account secure. This includes age verification, identity confirmation and account security.
Transaction Processing
Information is used to complete all financial transactions including deposits and withdrawals, and to prevent potential fraudulent activity.
Customer Support
Information is needed to resolve your issues through 24/7 live chat and email, and to communicate with you effectively.
Service Improvement
User experience is reviewed to make decisions on platform functionality, game layout and the addition of new services.
dk gam may also analyse your gaming activity to identify unusual patterns in line with responsible gaming guidelines. To learn more, read our Responsible Gaming Guidelines.
Data Storage and Security
dk gam applies industry-standard technical and organisational measures to keep your information secure. Every transaction and data transfer is protected through SSL (Secure Socket Layer) encryption.
4.1 Technical Security Measures
- SSL/TLS encryption technology is used to keep all data transfers secure
- Passwords and sensitive information are stored in encrypted form
- Firewall and intrusion detection systems are active at the server level
- Regular security audits and database reviews are conducted
- OTP-based two-step verification is available for account access
4.2 Data Retention Period
dk gam retains your information only for as long as is necessary to fulfil the purpose of providing services or to meet legal obligations. Financial transaction records may be retained for a set period even after an account is closed.
Sharing Data with Third Parties
dk gam does not sell your personal information to any advertisers or third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
dk gam works with trusted service providers for payment processing, technology infrastructure and customer support. These partners are supplied only with the information necessary to provide their specific service, and they are contractually bound to uphold our privacy standards.
5.2 Legal Obligations
It may sometimes be necessary to disclose information in order to comply with a court order, a request from a government regulatory authority, or applicable law. In such situations, dk gam follows legal procedures and provides only the minimum information required.
5.3 Fraud Prevention
Information may be shared with relevant authorities to detect and prevent financial fraud, money laundering or misuse of the platform.
Cookie Policy
The dk gam website uses cookies. Cookies are small text files stored in your browser that help improve your experience on future visits.
6.1 Types of Cookies
- Essential Cookies: These cookies are necessary to maintain login status and ensure security.
- Functional Cookies: These remember your preferred language, betting settings and display options.
- Analytics Cookies: These collect platform usage statistics to help improve our services. Information from these cookies is processed in anonymised form.
You can disable cookies at any time through your browser settings, though doing so may cause some services to not work correctly.
Your Rights
Every user registered with dk gam has the following rights regarding their personal information:
- Right of Access: You may request a copy of the personal information dk gam holds about you.
- Right to Rectification: If any of your information is incorrect, you may apply to have it corrected.
- Right to Erasure: You may request that your information be deleted in certain circumstances, though it may not be possible to erase all information if legal obligations exist.
- Right to Restrict Processing: You may object to your information being used for a particular purpose.
- Right to Data Portability: You may request your information in a common structured format.
- Right to Withdraw from Marketing Communications: You may request at any time to stop receiving promotional emails or messages.
To exercise these rights, contact the dk gam support team via live chat or email.
Privacy of Minors
dk gam strictly refrains from providing services to persons under the age of 21. Age verification is mandatory at the time of registration. If dk gam becomes aware that an underage person has created an account, that account will be closed immediately and all associated information will be deleted.
Parents and guardians are requested to ensure that their children are not able to use this platform. dk gam is committed to responsible gaming.
Policy Changes
dk gam reserves the right to update this privacy policy as needed. Registered users will be notified of any significant changes via email or through the platform. The updated policy will take effect from the date it is published on this page.
If you continue using the platform after a policy change, you will be considered to have agreed to the updated policy. You are therefore advised to visit this page regularly.
Contact and Complaints
If you have any questions, feedback or complaints about this privacy policy, contact the dk gam support team directly. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
Contact Methods
- Live Chat: Immediate assistance is available through the live chat widget on the platform
- Email: [email protected]
- Language: Support is provided in both Bengali and English
To learn more about our site, visit the About dk gam page. Our FAQ section may also be helpful for quick answers to common questions.